Try to type this in Facebook, and you will get a heart. This graphic animation often used in social media messaging is a simplistic and lighthearted depiction of a complex emotion. Love in any form needs demonstration. When one sees love, watches it grow, feels it, lives it, gives and receives it, it becomes real and the most amazing thing, especially if it happens in, of all places, a customer contact center.
The notion of love is alive and well in C3, a customer communications outsourcer, whose customer contact representatives are surrounded by love, literally as the word fills the spaces on the walls and cubicles around them, and figuratively. Beyond the literal sense and corporate speak, C3 makes a difference in the information communication technology industry because of its culture of love.
C3’s full name, C3/CustomerContactChannels, spells out its very essence: Customer, which means that C3 is a company that serves the customer above all else, with full intent to resolve issues quickly, and to do things excellently; Contact, as C3 is an expert in contact center management; and Channels, through which C3 says, for every issue there is a way, there is an answer.
The company was founded by the same team that founded Precision Response Corporation (PRC), turning C3 into a Business Process Outsourcing (BPO) company providing customer management solution worldwide. The company has opened customer contact centers throughout the Unites States, Asia, Europe and Central America and boasts of several Fortune 500 companies as its clients. C3 is backed by Stone Point Capital, a private equity firm that has raised and managed private equity funds with aggregate committed capital of $9 billion.